Skip to content

Posts tagged ‘Animas’

Running the Gamut of Emotions.

In my diabetes life, emotions are right up there with insulin and food as influencers of blood sugar management.  And I wish it wasn’t so, because stress and excitement are hard to “plan.”  (Replace those actual quotation marks with finger quotes, because they fit the bill a bit better.)  And the emotions that come up as a result of diabetes crap?  Holy shit, they are a circus all their own.

The emotions of diabetes are a thing for me, and one that I need to work to manage as fastidiously as I work on my numbers.  Which is why my Animas column this month is about that exact thing:

“Diabetes is more than the lab work results and pricking fingers, taking insulin, counting carbs.  That’s the to-do list we have to check every day, but it doesn’t even begin to touch the other side of life with a chronic illness, and that’s the headspace part.  Some of my academic friends call it the psychosocial part; I think of it as the emotional portion of managing my diabetes, and in my life, managing my headspace is as important as managing my blood sugars.

There’s a whole range of emotions connected to diabetes that I run though on any given day.”

For the full article, click over to my columns at Animas.  And for more on emotions and diabetes, you can basically read anything I’ve ever written here on SUM.  :)

An Animas Assist for Snap Users.

All disclosures out of the way first:  You guys know I have a professional relationship with Animas, as they have been a partner of mine since 2010, details outlined here.  Bias lens firmly in place?  Continue on.

Today I have a Q&A with John Wilson, the new VP of Insulin Delivery at Johnson & Johnson about Asante closing, the Animas connection, and an option for patients who have been left a little in the lurch.  

*   *   *

Kerri:  John, thanks for talking with me today.  Could you give a little background on who you are and what’s your diabetes connection?

John Wilson:  I’ve been in the healthcare industry my entire professional life, most recently working in oncology pharmaceuticals. In order to be successful, I need to have passion for what I do, and the diabetes space is easy for me to get my emotional arms around because I have a family connection.  Let’s face it, we all know people living with diabetes, and it’s very clearly an area of high unmet need.  I’m now leading the insulin delivery platform, focusing on Animas and Calibra products.  I work alongside my partners in the blood glucose monitoring platform – also known as Lifescan – and collectively, we are Johnson & Johnson Diabetes Solutions Companies.

Kerri:  Asante Snap users were thrown for a loop last week when the company announced it was closing its doors.  How is Animas planning to help take care of those customers who were left high and dry?

John Wilson:  This announcement caught everyone off guard, and I have empathy for both sides of it.  I know some of the people at Asante and that they care about the individuals in this community and are dedicated to this space, and I know pump users had to react suddenly to this news.  I was grateful that they [Asante] reached out to us to see if we could help.

Kerri:  So how is Animas helping these folks?

John Wilson:  First, we assembled a call-in line for Asante patients with specially trained Animas folks to triage their calls.  That number is 1-877-937-7867 X1562.  From a HIPPA compliance perspective, we couldn’t reach out to Asante users, so we had to wait for them to reach out to us, and we wanted to be ready to help.

The offer is pretty simple:  We are offering the choice of two pumps – the Animas Vibe with the integrated Dexcom G4 technology and the Animas One Touch Ping, and for patients under 18 we are offering the One Touch Ping.  It’s a net cost of $99 for the patient, with an upfront of $799 which, upon receipt of the Asante pump, we will credit back $700.  The Animas pumps are brand new [not refurbished] and we will honor balance of the warranty of their Asante pump.  This offer is available until July 17th.

Kerri:  How will Animas handle things like insurance for people who are transitioning?

John Wilson:  We know this need is immediate, and given the number of insurers, in order to determine whether or not they would cover it, it would take too long for the patient to be back up and running.  This is why we decided to address the immediate need with the $99 cost to the patient.

Kerri:  Customer service means so much to people who are living with diabetes, as our lives depend on receiving our supplies and medications in a timely manner.  This is big deal.  How does Animas plan to handle their existing customer base while helping the incoming PWD?

John Wilson: My team is focused on streamlining processes and improving the customer experience, and we have invested in this area.  It’s critical that we get this right.  We want to reduce the amount of time that people remain on hold, we want to call people right back and make the process as seamless as possible.  I recognize we have had misses in the past, but I’m committed to removing obstacles in order to make this process better.

I think it’s always best to operate transparently.  If I fall short of your expectations, I should acknowledge that.   My hope is that we can ultimately exceed everyone’s expectations.

*   *   *

So here’s the fine print:  There aren’t any returns, exchanges, or upgrades in this offer.  To start the process of receiving a replacement Animas Insulin Pump, they are asking that any Asante Snap pump patients to call toll free 1-877-937-7867 X1562.  Their Customer Care Representatives are available to help people out Monday – Friday, 8:00 AM – 8:00 PM EST.  Here’s a link to all the stuff.

It’s also important – and exciting! – to note that the Asante technology is not lost and gone forever.  Last week, Bigfoot Biomedical purchased all of Asante’s pump resources, with plans to pair the pump with Bigfoot Biomedical’s artificial pancreas components.  Way more details are in the diaTribe article, if you’d like to read up.  Also, Animas is just one of the pump companies who are stepping up to meet the needs of the Asante users.  Tandem has their offer outlined here and Medtronic details are here.

Updated:  Diabetes Mine has a great interview with Bigfoot Biomedical’s Jeffrey Brewer up today!

Man, this post keeps going.  I’m going to stop it now, but not without adding this awesome .gif (courtesy of The Space Cupcake):

Unraveling the UnConference.

Thanks to the vision, dedication, and determination of Christel Aprigliano, the first Diabetes UnConference came together in Las Vegas last weekend.

“Wait, what?  I didn’t see anything on Twitter or Facebook!”

And that’s because there was a social media blackout on the whole conference during the actual course of it.  No live-Tweeting, no live-blogging, no live-streaming.

As my daughter used to say: “nuffin.”

Which is something I admittedly didn’t agree with, at first.

I always view conferences, both professional ones like the American Diabetes Association Scientific Sessions and the more community-based ones like TCOYD and JDRF‘s TypeOneNation, as an enormous privilege to attend.  Travel, lodging, and time for conferences can be a huge barrier to attendance, and as someone who has had channels of support that make it possible for me to attend a lot of meetings throughout the year, I feel like it’s part of my “job” to report back on how things went.  And not in a wicked journalistic sense (because my tendency to curse remains what it is and sometimes I don’t take fastidious notes but instead drink copious amounts of coffee), but in a man-on-the-scene sort of sense, trying to help fill in some of the blanks for people who aren’t able to make that particular meeting.  It’s not right that everyone can’t be everywhere they’d like to be, and the diabetes community is good about paying things forward.

[And yes, this is where my disclosure comes in.  In an effort to open up more of Christel's conference budget for crucial things like scholarships, etc., Animas was asked to sponsor my attendance as a facilitator, and they thankfully jumped on board.  I'm grateful for my personal and professional relationship with Animas and the support they have shown to me and to the diabetes community as a whole over the past five years.  For more on my relationship with the company, you can read my disclosures.]

But having a social media blackout was a good thing for the UnConference, even though it kept the conference closed.  Why was that good?  Because there was a lot of vulnerability at this conference, and it wasn’t on display for people to comment on, or document, or send out to a slew of social media followers.  Some folks in attendance were meeting fellow people with diabetes for the first time ever, and others were reconnecting and enjoying established relationships.  People talked about how diabetes affected their lives, and the things that made them feel a slate of emotions – guilty, triumphant, and all the ones in between.  To let the discussion flow without feeling the need to document it was a nice change of pace, and personally kept me in the moment.

Which was helpful, because attendees didn’t share all their “sames.”  It wasn’t an exercise in group-think, where people all said they reacted similarly to diabetes scenarios.

For example, when we were talking about burnout, many people shared their personal experiences with diabetes-related burnout, and others said that they haven’t ever experienced burnout.  I thought that was a powerful moment, because while there might be majority opinions on certain topics, the whole point of the diabetes community is that we are strong in what unites us as well as what makes us different.  One size doesn’t fit all, and neither does one emotional response.  I loved these moments because they woke me up and reminded me of the diversity of our experiences.

While I wish there could have been more people in the actual room, I know that access to conferences like this will come in time.  To that same end, half of the people in attendance were people I hadn’t met before.  It wasn’t the “same crew,” which I thought was powerful and helped shake up some of the “same scene, same people” vibe that has a tendency to dominate at a lot of diabetes conferences.  But what really resonated for me is that people felt comfortable and confident during these discussions, and I think the social media “blackout” contributed to that comfort.  Scrutiny was at a minimum and people could concentrate on being present.

Which is why, at the end of the conference when we were asked to write one word on a 3×5 to describe how we felt about the sessions, the word I wrote was “heard.”

Blog posts about this UnConference might be scarce, but to me that scarcity makes sense.  It was about sharing in the moment, not recapping after the fact.  Maybe, for once, what happens in Vegas stays there in specifics and instead makes it back into the community in the form of increased discussion, support, and connection.

 

Practice Turkey.

Chris and I are both from big families with piles of aunts and uncles and cousins at every birthday party.  Part of being part of a flurry of people means big holiday gatherings, and Chris and I are prepping ourselves to start hosting some of the holidays.

Problem is, I’m a terrible cook.  Or, better stated:  an inexperienced cook.  Cooking hasn’t ever brought me joy or satisfaction, and I’m not interested in the time it takes to perfect a recipe.  I cook for form and functionality (read: make sure my family doesn’t survive on garlic salt and overripe bananas), not for fun.  I’m not good at making the effort to learn.

But if we want to start hosting holidays, we need to learn how to prepare some of the main courses.  Which brings me to the Practice Turkey:

Practice Turkey is currently taking up residence in our freezer, and my goal is to use him to teach myself how to properly prepare a whole turkey.  (Sidebar:  Animal is in our freezer because Birdy is afraid of him, but refuses to let us donate him or throw him out.  She wants him in the house, but entirely contained.  So he lives in our freezer and has been there about a year.  I always forget that he’s in there, until someone comes over to visit, opens the freezer, and subsequently goes, “OOH!!”) In the next week, my plan is to practice my culinary witchcraft on Practice Turkey so that when we host holidays this year, I’m not in a huge panic because I can be all, “Oh, the turkey?  I know how to do that.  I’m all over that!”

I need to actually do it in order to make sure I can do it.

Same goes for technology hiccups in my diabetes management plan.  I use an insulin pump and a CGM (hellooooo, disclosures), and with that convenience and data comes an influx of autonomy and the sacrifice of my autonomy, if that makes sense.  The devices give me a lot of flexibility and freedom, but if I rely on them too heavily, I forget how to manage my diabetes on my own.

I need to be my own Practice Turkey, relearning the details of diabetes.  I need to make sure I know how to calculate a bolus, check my blood sugar regularly by finger prick, and finagle basal insulin doses if my pump ever breaks, or if I ever want to take a CGM break, or if my will to wear devices breaks a little.  And over the last week, I’ve been on a bit of a device break (thank you, winter skin issues), realizing once again that a refresher course on how to drive the stick-shift version of my diabetes (so to speak) helps me take better care of myself overall.  Taking an injection before I eat makes me think twice about the food I’m putting into my body, and also help me remember to pre-bolus (because it’s a process, not just the push of a button).  Using the treadmill instead of a correction bolus to fix a 180 mg/dL keeps exercise fresh in my mind.  3 am checks aren’t always necessary, but doing a few of them helps me spot-check my overnight basal rates.  I appreciate my devices, but I needed a reminder on what they do for me, and how to continue to do for myself.

Practice (turkey) makes perfect.

[Also, today has been unofficially designated as a “day to check in” (hat tip to Chris Snider) with the DOC blogs that we’re reading.  I read a lot of diabetes blogs, but I don’t often comment because I usually want to say something meaningful, instead of “I like your post.”  (But I do like your post!)  But instead of finding that meaningful comment, I usually roll on and forget to return to comment.  NOT TODAY!  Today I’m commenting on every blog I read, because that’s the name of the game.  I love this community, and today I’ll show that through comments.  So please – if you’re here, share what your favorite word is, or just say hello.  And thanks for being here.]

Knotted Tubing.

Apparently I knit insulin pump tubing into cute little pretzels while I sleep.

Animas Vibe APPROVED in the US!

Oh YAY!!!

[Disclosures first:  I have a sponsorship relationship with Animas and have since early 2010, so everything said here is colored by that bias.  For more information on my disclosures, you can read my disclosure page.]

I was really excited to see in my inbox this morning that the Animas Vibe insulin pump has been approved for use in the USA for adults.  This device integrates my insulin pump and my CGM into one device, giving me one less thing to lose and one less thing to carry (and one less expensive thing to throw when frustrated).  As a human being who is not a kangaroo, this is a plus for me.  And integration with the CGM product that I know and trust (and also have a disclosure about – bias!) is an even bigger plus.

Worldwide President at Diabetes Care for LifeScan/Animas, Val Asbury said:  “We are excited to celebrate this significant milestone in our efforts to expand Animas® Vibe’s™ global footprint and our insulin delivery offerings to adult patients (ages 18 years and older).  Animas® Vibe™ is an important addition to our product portfolio because we are now able to offer patients in the US a solution that allows them to view glucose data and administer insulin right from the pump – simplifying and aiding in their ability to make more informed decisions and fine-tune insulin delivery.”

(For the record, Val and her team added their own little R-in-the-circle thing because they are official.  I am not as official.  I’m just excited.)

I asked the Animas team about upgrades for folks who are using an Animas pump but are still within warranty, and the response I received from Dave Detmers (Director of Communications) was:  “Once Animas® Vibe™ is commercially available in the US, we will provide an EZAccess Upgrade program, which offers patients who qualify the opportunity to upgrade to our latest technology. More details will be available surrounding the EZAccess Upgrade program once the program has launched.”  Like you, I am not sure how that will shake out, but once I have more details, I’ll share ASAP.

For now, I’m thankful that the Vibe has finally been approved by the FDA, as this moment marks progress.  I like progress. And I’m excited to see it happening.

So Many Things!

A Friday Six on a Wednesday!  Because why the hell not.

The FitBit obsession.

Renza talks about the messaging of diabetes, and what we can do to get it right.

Here is some damn sneaky research.

Seb is still running. And I’m still supporting the hell out of him, because he’s incredibly dedicated. You can still support him, too.

I am having the hardest time not filling our home with everything Murray, by way of Derek Eads.

“It’s a day to remember those who were lost. For me it’s a reminder that I’m lucky to be alive.”  Amazing post from Carly about a medical emergency on 9/11.

Are you in the Los Angeles area?  Diabetes Sisters is coming to LA on October 24th, and I’ll be part of the event, alongside some of my favorite DOC people (Hi Cherise, Manny, and George!).  Hope to see you there!

That same weekend, up in Anaheim, CA, the Children With Diabetes team will be holding a Focus on Technology conference.  There will be a whole session on setting up your CGM in the Cloud rig – don’t miss it!

Coming Together as a Community – a great piece from diaTribe’s editor-in-chief Kelly Close.

There is no such thing as a “free food.”  Sort of.  New column at Animas.

“today, i felt parts of the monster within myself.  today, i felt parts of the hero within myself.”  Excellent post from Heather Gabel about the activated patient.

THE SEA OF TREES found its way into People Magazine last week.

And these – THESE VIDEOS ARE AMAZING.  Melissa, you are the Weird Al of the DOC.  :)

Follow

Get every new post delivered to your Inbox

Join other followers