The appointment scheduling protocol sheet was long, but had all the right information and phone numbers for the different hospitals and specialists.  The hospitals are all part of the same group, so my information should be on file, in theory.  Should be easy enough to jump right in and start making phone calls.

Lots of shoulds.

“Hi, I’m a patient at [Hospital Name].  I’m calling to schedule a [routine pregnancy screening for patients with diabetes].”

“Okay.  Date of birth?”

Given.

“We need to have an order from your doctor’s office.  Please have them fax one over to us.”

“My records aren’t in the system?”

“They are, but the order for that specific test is not.”

“Okay.  I’ll call my OB/GYN and ask their office to update the records to reflect the order.  Thanks.”

Hang up, call the next number to make the next routine appointment.

“Hi, I’m a patient at [Hospital Name].  I’m calling to schedule a [routine pregnancy screening for patients with diabetes].”

“Okay.  Your  hospital ID number?”

Given.

“We need your records sent over before we can authorize the test.”

Mildly frustrated but trying not to let hormones win.  “The protocol sheet I was given by my doctor said that all I had to do was call to schedule the appointment.”

“Yes, but we need your records, specifically your last ultrasound.”

“No problem. I’ll call over to the OB/GYN now and then call you back.  Thanks.”

Hang up.  Call high-risk maternal fetal medicine doctor’s office.

“Hi, I’m a patient with [doctor’s name].”  Give ID details.  “I tried to call and schedule a [routine pregnancy screenings for patients with diabetes] at [other hospitals] but they didn’t have my records or the lab orders.  Would it be possible to have those sent over so I can schedule those appointment?”

“Of course.  We need to have you fax over a signed authorization form to our office, stating that we can send your records over to their office.”

Laughing by this point.  “A fax?  I don’t have access to a fax machine.  Welcome to my 21st century medical problems.  Can I email it?  Or, can I just sign that form when I come in for my appointment this week?”

“Yes, that works.  And then I can send it over to them and you can call and make that appointment.”

“Thanks for your help.  See you tomorrow.”

Spent ten minutes making phone calls and essentially accomplished nothing.  Healthcare (in)efficiency for the win.

 

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