From Abby: Little Bits.
Diabetes advocacy and education moments aren't limited to coming from certified diabetes educators, or going to a group of people who signed up for a seminar. Sometimes it comes in little bits.
You can teach about diabetes everywhere. Today I got a phone call from my insurance company to tell me that my pump supply coverage was approved. While I already knew they would be calling to confirm, since I had called the day I was officially covered to find out how much of my paycheck would go toward the tiny plastic pieces that keep me alive, it was still nice to hear that the process was complete (for now).
But I was a little surprised with the insurance company rep asked if he could ask me a question.
Of course I responded with, "Yeah, sure! Absolutely" because I love answering questions. (Hello, I'm a triage nurse.)
"I see that you use a Medtronic pump. But I also see that you're using a continuous glucose monitor made by Dexcom ... is that correct?"
"Yep, sure is."
"Oh, well I thought Medtronic made that too? I thought you can't use a Dexcom system with a Medtronic pump?"
"Well, they aren't integrated - you're right, but I tried Medtronic's similar product and it really didn't work for me - so I carry both with me. Which can be a pain, but it really works for me and I've had the Dexcom for almost a year now."
"Interesting. I'll have to tell the medical director that these products can be used at the same time and that since you were already approved for the Dexcom before that we should approve you again - whenever the request comes through."
"Well that would be really super if you could do that, thank you."
Sometimes little bits of calm, reasonable education can get you far. Or at least make the insurance process a little easier to navigate.
Educating, one phone call at a time. Have you ever had an unintentional moment of advocacy?