How are you? It's been a few weeks since we've touched base, but I wanted to let you know that my new insulin pump is chugging along just fine at the moment. It's finally a bit scuffed and I have all my new carb ratios and basal patterns plugged in there - just like the old one. So thanks for making such a great pump and for having a commendable level of customer service.
Why am I sucking up a bit? Well, this is a little awkward. I'm really disappointed in something I've read today. I've always liked you as a company and I've always been proud to be a part of your user base. But I received an email from Marcus last night that upset me.
He sent me a link to the Medtronic Global Heroes campaign, aimed at highlighting the achievements of runners with diabetes. According to your website: "A Global Hero is a runner. An inspiration. A person whose life has been improved by medical technology." Aside from earning some recognition and plenty of product benefits, the Global Heroes will also have this option: "Medtronic Foundation will donate $1,000 on behalf of each Global Hero to a non-profit patient organization that educates and supports individuals who live with the runner’s condition."
What an awesome opportunity! I know plenty of strong, talented runners from the blogosphere. Like Marcus Grimm. And Anne. And Ed. People who are conquering their condition and pushing themselves to higher levels of physical fitness and health. But only if they fit the specific criteria.
Because you have added a stipulation this year that states: "Runners 40 years or older with insulin pumps and who have had diabetes for more than 15 years are ineligible."
Medtronic, would you care to explain to us how you justify leaving them behind? Your Global Heroes program is inspiring and can really show people with diabetes how limitless their lives can be. I understand the need for a CYA caveat, but to forbid them to even participate? Taking away their option to earn funding for their chosen charity? That's shameful.
Medtronic, you make a great pump. But you've made better impressions.