Midnight Calls to California
"No backlight? That's odd."
Click. Hit the button with the arrow. Try and scroll down.
Click. Click. Clickity-clickity-damnit-whatthehellisgoingon-click-click.
Before I went to bed last night, I clicked on the "arrow" button to show me the pump stats - the time, my last bolus, and most importantly, the insulin left in my reservoir. I usually check my reservoir supply every night before bed, to keep myself from running out on the overnights. I knew I had changed the infusion set on Saturday morning, so I had to be close to running out.
The "arrow" button clicked fine. But the "down" button was not having it.
"What. The. Hell. Is. Wrong. With. You?" I punctuated every word with the click of the button, hoping it would catch and everything would be fine again.
I tested my blood sugar. 214 mg/dl. I pressed the "up" button in hopes of being able to manually click my way through a bolus, then hoping the insulin would still be delivered. As my wounded pump boop beep boop'ed its way to a correction, I called my customer service pals at Medtronic.
"Hello, this is Damien."
"Hi, Damien. My name is Kerri. I have a Paradigm 512 and it's still under warranty. The 'down' button is toast and I can't access the prime function, my insulin totals, or the bolus screen. Or a self-test."
"Hi, Kerri. I can help you out with that. Let's try a few things first."
We changed the battery. No luck. We talked about the most recent alarms that had been thrown and how they may have impacted. No solution there, either.
"Okay, Kerri. I'm going to recommend that you stop using the pump now. Do you have back-up insulin and syringes?"
"I have plenty of back-up."
"What was your blood sugar when you checked last?"
"Were you able to correct for that?"
Nice question. I didn't think they cared what my blood sugar was.
"I was. I could manually bolus using the 'up' button." I answered, affixing a gold star for Medtronic in my mental chart.
"Great. Okay, Kerri. I'm going to see if I can get this overnighted to you for delivered tomorrow morning. Where can this package be delivered?"
"My office." I gave him the address. "Yes, that's 'd' as in 'diabetes.' It's a diabetes-media company."
"Wow. You work in diabetes, too?" I heard him clicking on his computer keyboard. "And what email can we send an update to?"
"Kerri at sixuntilme dot com. Six is spelled out."
"Nice. Got it. Six until me?"
"It's my blog. It's a diabetes blog, actually." It was one in the morning, my insulin pump was busted, and it was my 21st anniversary with this disease. I was burnt out. "I know. I'm surrounded by this stuff."
Damien shook off his professional demeanor and laughed freely. "No kidding? That's pretty cool, I think."
"I have a good time. So this pump should arrive tomorrow morning?"
"It should. You'll have a FedEx confirmation email in a few hours."
"Great. Well, I'll be sure to write about you tomorrow. You've been very helpful."
He laughed again. "Make me sound nice, okay?"
"It'll be easy."
And now I wait for my "certified pre-owned insulin pump" to arrive at my office. I have a bag filled with pump supplies, syringes, a bottle of Lantus, and some back-up Humalog pens, in case FedEx doesn't make it in time. I have no idea how much is left in my pump, or if it's working properly, but I woke up at 84 mg/dl and I'm sitting currently at 126 mg/dl. It appears to still be able to administer insulin, I just can't access anything or prime the damn thing. Even though I'm going against the recommendation of Minimed to remove the pump and revert to injections again, I'm holding out for the new insulin pump and closely monitoring my blood sugars in the meantime.
Here's hoping FedEx arrives soon.