Redemption, Sort Of.
My work phone rings.
"Hello, this is Kerri."
"Hi. This is Allison calling from Drugstore dot com about your order?"
Her UpSpeak is already killing me.
"Hi, Allison."
"Hi. I'm calling about your recent order with Drugstore dot com? I understand there was a problem with your order?"
"Yes, actually, there was. I ordered a glucose meter and instead received a box of tampons. Close, though." I can't help but smile, despite my frustration.
Silence.
"Allison? Are you there?"
"Yes? Okay, I see from our records that you did not, in fact, receive your One Touch UltraMini glucose meter?"
Sigh.
"That's correct."
"Um, I will be sending out your meter today? It will be shipped by UPS and will arrive second-day, as you placed the order originally?"
"So, if I'm hearing you correctly, the order that you guys screwed up will be arriving on Wednesday. More than a week from when I originally placed it. Is that correct?"
"Yes?"
"Allison, I planned on having this meter for the holiday weekend. Instead, I am going to have to wait until next week? Come on, this is a bit ridiculous. I mean, you guys sent me tampons, for crying out loud, instead of a glucose meter. While I think it's pretty damn funny that it happened, I do expect this matter to be rectified. That means you'll be overnighting my meter. I should receive it tomorrow, don't you agree?"
"Miss? Um, it's our policy to ship the order the same way you originally placed it? That means two-day?"
"Allison, the tampons you sent don't do much more for my blood sugar other than absorb it."
"Would you mind holding?"
She puts me on hold and I have to put my hand over my mouth to keep from laughing. She clicks back in.
"Kerri? Okay, we'll be overnighting your One Touch UltraMini meter? It will arrive at your office tomorrow? And you can keep the tampons as our free gift?"
"Terrific."
So the meter should show up sometime today. And I'm keeping the tampons. They're my free gift.
Update: The meter has arrived! And it's such a cool green color!
Comments
This story made my day.
Posted by: nikki | May 25, 2007 09:28 AM
I want one! Glad you finally got it!
Posted by: Michelle | May 25, 2007 09:31 AM
Oh? My? God?
I wouldn't have been able to hold back hysterical laughter if I were you?
How awesome that you get to keep the tampons as their gift to you?
Have a great weekend?
Posted by: Shannon | May 25, 2007 09:34 AM
Such a funny story. Woo hoo. Got a free gift :)
Learned a new word today..upspeak. :)
That is such a cool looking meter! Let us know how it works after a few months.
So glad it arrived just in time for the holiday weekend. Happy Memorial Weekend!
Posted by: Jill E | May 25, 2007 09:41 AM
Hey Kerri....thats pretty funny stuff! That meter is so tiny and the green just makes it so unique...well talk to you later..miss ya..Im glad everything worked out for you....
Posted by: Courtney(Kerri's Sister) | May 25, 2007 09:44 AM
Glad you finally received your meter. And I learned two things today....be persistant and you will get what you want (I think I would have settled for two days) and exactly what upspeak means! By the way, were you really at work at 5:56am!? And good sugar reading! LOL!
Posted by: Laura | May 25, 2007 09:51 AM
I will tell you that my company's policy is to upgrade shipping on replacement products. (If Ground = 2 day, 2 day = overnight.)
Just sayin'. And that meter is too cute!
Posted by: Rachel | May 25, 2007 10:01 AM
Very nifty lil green dude you have there! I gotta hand it to you Kerri, cos I am a total wuss when it comes to customer service reps. The little wimp on my shoulder goes "Even though it's the COMPANY'S fault your XX isn't here, it's not HER fault! Make it easy on HER!" Ugh. D:
Posted by: Kendra | May 25, 2007 10:22 AM
Oh, my goodness! That is hilarious! Have a great weeekend.
Posted by: SarahN | May 25, 2007 10:25 AM
I'm glad you got your meter in the end! When I saw the original post, I was so excited to see that one touch was offering a free upgrade, but then after trying every available loophole, they refused to send it to me in Canada, because the meter isn't available in Canada yet... Unless, however they have been fooled by the person living in:
State: Maine
City: Winnipeg, Manitoba, Canada
Zip Code: 00000
Posted by: Michael Park | May 25, 2007 10:34 AM
Way to take care of business Kerri? Hilarious... It really is cool looking. The display is especially magnetizing. I can't... look... away...
Ha Ha. Enjoy the holiday!
Posted by: Scott M | May 25, 2007 11:54 AM
"And you can keep the tampons as our free gift?" lmao. Glad you got your meter Kerri, it's really cute!
Posted by: alison | May 25, 2007 12:00 PM
5:56am?
Posted by: Anonymous | May 25, 2007 12:52 PM
Okay, so for those of you who noticed what the time was on the meter, I obviously neglected to set the time before I used it. :) No WAY am I up that early.
Posted by: Kerri. | May 25, 2007 01:02 PM
Tampons = The Best. Gift. Ever! LOL
Cool meter!
Posted by: George | May 25, 2007 02:17 PM
One, cute meter.
Two, hearing about the "UpSpeak" reminded me of this poem...you should all go check it out and giggle...
http://www.taylormali.com/index.cfm?webid=21
Posted by: Hannah | May 25, 2007 02:25 PM
Hilarious. By the way, where can I get me one of those Six Until Me coffee mugs?
Posted by: Paige | May 25, 2007 03:48 PM
Really funny two day saga, but Peter Tork was too much!
Posted by: Maureen | May 25, 2007 04:41 PM
Now I know what to get you for your next birthday present. ;)
Upspeak drives me insane.
Posted by: julia | May 25, 2007 05:49 PM
Kerri, you made my day. I have not laughed this hard in a while. Seeing your green one, I'm not sure now if I want it or the pink one.
Posted by: Cin | May 25, 2007 07:36 PM
Ah the Monkees - the re-runs my fave show when I was growing up. Davy was my favourite.
That is one cute meter!
Posted by: caramaena | May 26, 2007 08:54 AM
And what a "glucose meter commercial'esk" blood sugar!
Next thing you know we'll be seeing your desk on all of the LifeScan marketing pieces...
Posted by: Scott K. Johnson | May 26, 2007 11:17 PM
What a considerate free gift. And how thoughtful of them not to demand you send them back.
I'm glad this wasn't a replacement for a primary meter or anything. You would think that perhaps someone would read your email and realize this needs to be with differently than if you had just received, oh i don't know, the wrong type of tampons.
Posted by: Maniacally Monday | May 26, 2007 11:36 PM
OMG, I can't, like, stand upspeak? It drives me absolutely nuts? It's just, like, so valley girl and sounds like you have no clue what you're talking about? I really like, love the tiny green meter, though? It's like, I don't know? Super cute?
Posted by: SassyBelle | May 27, 2007 02:28 AM
Glad you got the meter. And, I love the picture of Peter Tork. I used to LOVE The Monkees.
Posted by: Penny | May 28, 2007 09:13 PM
I've had this meter for a while now and LOVE it BUT I'm super jealous that you got yours in GREEN!
They didn't give me a choice at Walmart...just the normal boooooooring silver and blue.
Also, I noticed on the Lifescan website that you can upgrade to your choice of 3 meters for FREE!! Just in case anyone was interested ; )
Posted by: Stacey | May 29, 2007 12:42 PM
Upspeak- lol So that's what they call it!
Congrats on your new cute meter.
We have a habit of naming all our diabetes gadgets.
May I suggest Kermit, Gecko, Peter Tork or my favorite: Playtex!
Posted by: Lea | May 30, 2007 12:58 PM
I just went out and bought one of these for ease when travelling. Mine's grey, too :(
Posted by: Paul Gibbs | June 1, 2007 04:30 PM